Dear Tapbit Users,
Recently, our platform experienced a DDOS attack initiated by competitors, causing some users to encounter abnormal market data displays and transaction disruptions. We sincerely apologize for the inconvenience this has caused and appreciate your patience and understanding. After thorough investigation and resolution by our technical team, all related issues have been successfully addressed, and the platform’s functionalities are now fully restored.
Furthermore, we have completed the compensation process for users affected by this incident, ensuring transparency and accuracy throughout.
If you have any questions regarding the compensation or require further assistance, please do not hesitate to contact our customer support team or submit a review request through the following link: https://forms.gle/4EeVYDAP74u8FXS46. Your feedback is highly valued, and we remain committed to enhancing your user experience.
Looking ahead, we will continue to reinforce our system’s security measures, strengthen monitoring, and implement robust risk prevention mechanisms to ensure platform stability and reliability. Thank you for your continued trust and support in Tapbit. We are dedicated to delivering a more professional and dependable service to all our users.
Tapbit Team